Contact details
Email customer care at tsl68186@outlook.com. We use the same address for privacy requests.
Merchant: SITONG TRADING CO., LTD (TailorEV)
Registered address (United Kingdom): DIRECTOR'S OFFICE NO. 158, UNIT 7 WILSONS BUSINESS PARK, MANCHESTER, M40 8WN, United Kingdom
Operating address (China): Yongxing Garden storefront, No. 1241 Maoyuan South Road, Zaozhuang, Shandong 277019, China
Our team operates in China, and orders ship from China.
Return address: Maoyuan South Road, Zaozhuang, Shandong 277019, China. Please contact us before sending any return so we can issue return instructions and identify your parcel.
Customer service hours: 07:00–24:00, China time (UTC+8).
Contact form
What to include
- Your order number for an order question.
- Your vehicle model, year or generation and product link for a fitment question.
- Clear photos of damaged, incorrect or fitment-related items.
Never send payment card numbers or passwords.
Frequently asked questions
How do I check whether a product fits my car?
Check the vehicle model, model year or generation, and the exact version selected on the product page. Some accessories also depend on the screen size, wheel size or interior configuration. If a required detail is missing, contact us with the product link and your vehicle details before ordering.
What is included with my order?
Check the selected option and the package contents on the product page. Product photos may show alternative versions. If the contents of your selected version are unclear, contact us before ordering.
How much does shipping cost?
Rates and free standard delivery thresholds depend on the destination. See the Shipping Policy for the published rates; the rate for your delivery address is shown at checkout.
When will my order arrive?
Standard and express orders are processed in 1 business day (Monday–Friday). Standard delivery to the United States takes an estimated 6–8 business days after dispatch, plus 1 business day for processing: an estimated total of 7–9 business days. Handling and transit days are Monday–Friday, excluding public holidays. The order cut-off is 00:00 (midnight), China Standard Time (UTC+8); orders placed after the cut-off begin processing on the next business day. Public holidays can extend the estimate. Express delivery to Canada takes an estimated 6–10 business days after dispatch, plus 1 business day for processing: an estimated total of 7–11 business days. Handling and transit days are Monday–Friday, excluding public holidays. The order cut-off is 00:00 (midnight), China Standard Time (UTC+8); orders placed after the cut-off begin processing on the next business day. Public holidays can extend the estimate. Express delivery to Germany, France, the United Kingdom and the Netherlands takes an estimated 6–12 business days after dispatch, plus 1 business day for processing: an estimated total of 7–13 business days. Handling and transit days are Monday–Friday, excluding public holidays. The order cut-off is 00:00 (midnight), China Standard Time (UTC+8); orders placed after the cut-off begin processing on the next business day. Public holidays can extend the estimate. Express delivery to New Zealand takes an estimated 7–14 business days after dispatch, plus 1 business day for processing: an estimated total of 8–15 business days. Handling and transit days are Monday–Friday, excluding public holidays. The order cut-off is 00:00 (midnight), China Standard Time (UTC+8); orders placed after the cut-off begin processing on the next business day. Public holidays can extend the estimate. Express delivery to the United States takes an estimated 5–7 business days after dispatch, plus 1 business day for processing: an estimated total of 6–8 business days. Handling and transit days are Monday–Friday, excluding public holidays. The order cut-off is 00:00 (midnight), China Standard Time (UTC+8); orders placed after the cut-off begin processing on the next business day. Public holidays can extend the estimate. Standard delivery to Germany, France, the United Kingdom and the Netherlands takes an estimated 10–18 business days after dispatch, plus 1 business day for processing: an estimated total of 11–19 business days. Handling and transit days are Monday–Friday, excluding public holidays. The order cut-off is 00:00 (midnight), China Standard Time (UTC+8); orders placed after the cut-off begin processing on the next business day. Public holidays can extend the estimate. Standard delivery to Canada takes an estimated 10–16 business days after dispatch. Standard delivery to New Zealand takes an estimated 12–20 business days after dispatch, plus 1 business day for processing: an estimated total of 13–21 business days. Handling and transit days are Monday–Friday, excluding public holidays. The order cut-off is 00:00 (midnight), China Standard Time (UTC+8); orders placed after the cut-off begin processing on the next business day. Public holidays can extend the estimate. For standard delivery to Canada, both handling and transit days are Monday–Friday, excluding public holidays. The estimated total is 11–17 business days, subject to the order cut-off. The daily order cut-off is 00:00 (midnight), China Standard Time (UTC+8); orders placed after the cut-off begin processing on the next business day. Public holidays can extend the estimate. Delivery estimates are not guarantees. See the Shipping Policy.
How can I track my order?
Use the order-status link or carrier tracking number in your shipping confirmation email. If items ship separately, check each tracking number. See Track Your Order for help.
How do I request a return?
Email tsl68186@outlook.com with your order number, item, reason and relevant photos before sending anything back. The voluntary return window is 30 days after delivery, subject to the conditions in the Refund Policy. Approved returns are sent to China. Change-of-mind return shipping is normally paid by the customer unless applicable law states otherwise. Your statutory rights remain unaffected.
Can I exchange an item?
We do not offer direct exchanges. If you need another item, request an authorized return and place a new order separately. See the Refund Policy for the full conditions.
What if my item is damaged, incorrect or does not match the description?
Contact us with your order number and clear photos of the item, packaging and label. For a fitment question, also include your vehicle model, year or generation and the selected product version. The Refund Policy explains the process for faulty, transit-damaged and incorrect goods.
Do you accept bulk or business enquiries?
Send the product links, quantities and destination through our bulk enquiry page. Availability, pricing and delivery requirements must be confirmed for the enquiry.
Installation support
Before you start
- Match the product and selected version to your vehicle model, year or generation and relevant configuration.
- Check the package contents and inspect the parts before fitting.
- Read the instructions supplied for the exact product. Check the vehicle instructions where relevant.
- If instructions, parts or compatibility information are missing, contact us before installing.
Product-specific help
There is no single installation method for all accessories. Do not use the instructions for a different product or vehicle generation. Send us the product link or order number, your vehicle details and a photo of the part or step you need help with.
During installation
Follow the product and vehicle instructions. Do not obstruct airbags, controls, sensors, cameras, visibility, charging equipment or safe vehicle operation. Use professional installation where appropriate. If a part does not fit or a step is unclear, stop and contact us before making changes to the product or vehicle.
Need help?
Email tsl68186@outlook.com or use our contact form. Include the product name, chosen version and vehicle model/year. You can also read the Refund Policy before opening adhesive backing or installing an item.
Bulk and business enquiries
What to send
- Your name, business name and contact email.
- Product links and the exact versions you need.
- Quantity per version.
- Delivery country and postcode.
- Your requested delivery date, if relevant.
Before you order
Include these details so availability, pricing and delivery options can be checked for your request.
Send an enquiry
Email tsl68186@outlook.com with the subject “Bulk enquiry”, or use our contact form.