Confirm carrier services, processing times, delivery windows, duties and the dispatch origin before accepting orders.
Order processing
Estimated processing and delivery times will be shown at checkout after fulfillment partners are connected. Weekend and holiday orders begin processing on the next business day.
Delivery estimates
Delivery windows are estimates, not guarantees. Carrier capacity, customs, weather, peak seasons, address errors and events outside our reasonable control can cause delays. Mandatory consumer delivery rights remain unaffected.
Tracking and split shipments
Tracking is sent to the checkout email when available. Items may ship separately from different fulfillment locations, with a tracking link for each parcel.
Customs, VAT and import charges
Taxes and duties collected at checkout are identified there. If not collected in advance, the destination may assess import tax, VAT, duty or handling fees, subject to applicable law.
Delivery problems
Contact customer care promptly for address errors, a missing parcel or visible transit damage. Include the order number and photos of the item, outer packaging and shipping label where relevant.