TailorEV · Customer care

Terms of Service

The terms that apply when you browse or buy from TailorEV.

Merchant identity

This store is operated by SITONG TRADING CO., LTD, trading as TailorEV. Registered address: DIRECTOR'S OFFICE NO. 158, UNIT 7 WILSONS BUSINESS PARK, MANCHESTER, M40 8WN, United Kingdom. We operate from China. Operating address: Yongxing Garden storefront, No. 1241 Maoyuan South Road, Zaozhuang, Shandong 277019, China. Contact: tsl68186@outlook.com.

Agreement and eligibility

By using the store, you agree to these terms and linked policies. You must be legally capable of entering a contract in your location.

Products and fitment

We work to keep descriptions, images, prices and compatibility accurate. Confirm the vehicle model, year/generation and configuration before ordering or installing. This does not limit rights for faulty or misdescribed goods.

Orders, prices and payment

An order is an offer to buy. We may reject or cancel for stock errors, suspected fraud, pricing mistakes, shipping restrictions or legal requirements. Amounts taken for a cancelled order are refunded.

Safe installation

Follow product and vehicle instructions. Do not obstruct airbags, controls, sensors, cameras, visibility, charging equipment or safe operation. Use professional installation where appropriate.

Acceptable use and intellectual property

You may not misuse the store, interfere with security, introduce malicious code, scrape unlawfully or commit fraud. Owned TailorEV content may not be commercially exploited without permission.

Liability and mandatory rights

To the extent permitted by law, TailorEV is not responsible for indirect or unforeseeable loss. Nothing excludes rights or liability that cannot legally be excluded, including mandatory consumer protections.

Governing rules

These terms are governed by the laws of England and Wales. This choice does not remove any mandatory consumer protection or jurisdiction rights available in the customer's country of residence.