Shipping policy

Order processing

Orders are processed within 2 business days. Orders placed on weekends or public holidays begin processing on the next business day.

Dispatch origin

Orders are dispatched from our China warehouse at Maoyuan South Road, Zaozhuang, Shandong 277019, China.

Delivery estimates

Estimated delivery to the United States and Europe is 7–14 calendar days after dispatch. Delivery windows are estimates, not guarantees. Carrier capacity, customs clearance, weather, peak seasons, address errors and events outside our reasonable control can cause delays. Mandatory consumer delivery rights remain unaffected.

Shipping rates and free-shipping thresholds

Rates are shown in USD. The current standard and express rates are:

  • United States: standard $8; free standard delivery on orders of $100 or more; express $15.
  • Canada: standard $12; free standard delivery on orders of $150 or more; express $25.
  • Germany, France, the United Kingdom and the Netherlands: standard $16; free standard delivery on orders of $180 or more; express $30.
  • New Zealand: standard $20; free standard delivery on orders of $200 or more; express $35.

The checkout rate for the delivery address is controlling. A free-delivery threshold applies only to the destination listed for that threshold.

Carrier, tracking and split shipments

TailorEV selects the carrier based on the destination, parcel size, service availability and tracking reliability. The assigned carrier and tracking link are sent to the checkout email after dispatch. Items may ship in separate parcels, each with its own tracking link.

Customs, VAT and import charges

TailorEV, as the merchant, is responsible for customs duties, import VAT or tax, and carrier handling charges required for standard delivery. Customers should not be asked to pay additional import charges on delivery. If a carrier or customs authority requests payment, contact us at tsl68186@outlook.com before paying.

Delivery problems

Contact tsl68186@outlook.com promptly for address errors, a missing parcel or visible transit damage. Include the order number and photos of the item, outer packaging and shipping label where relevant.